Gokoo隐私政策
Gokoo Privacy Policy
Gokoo（以下或称“我们”）非常注重保护用户（“您”）的个人信息（“个人信息”）及隐私，我们深知个人信息对您的重要性，并将按照法律法规要求和业界成熟的安全标准，采取相应的安全保护措施来保护您的个人信息。我们希望通过本隐私政策向您清晰地介绍在使用我们的产品/服务时，我们如何处理您的个人信息，以及我们为您提供的访问、更正、删除和保护这些信息的方式。
Gokoo (hereinafter referred to as “we” or “us”) values the protection of the personal information (“personal information”) and privacy of our users (“you”) very much, and we are aware of the importance of your personal information and will take appropriate security measures to protect your personal information in accordance with legal and regulatory requirements and proven industry security standards. Through this Privacy Policy, we want to provide you with a clear picture of how we handle your personal information when you use our products/services and the ways we provide you with access to, correction of, deletion of, and protection of such information.
本隐私政策将帮助您了解以下内容：
This Privacy Policy will help you understand the following:
1、我们如何收集和使用您的个人信息 How we collect and use your personal information
2、我们如何使用 Cookie和同类技术 How we use cookies and similar technologies
3、我们如何共享、转让、公开披露您的个人信息 How we share, transfer and publicly disclose your personal information
4、我们如何保存和保护您的个人信息 How we store and protect your personal information
5、您如何管理您的个人信息 How you manage your personal information
6、未成年人的个人信息保护 Protection of personal information of minors
7、通知和修订 Notification and revision
8、如何联系我们 How to contact us
【特别提示】请您在使用我们提供的各项产品/服务前，仔细阅读并充分理解本《隐私政策》（重点内容我们已将字体加粗请您特别关注）并作出相应选择。一旦您使用或继续使用我们的产品/服务时，即意味着您同意我们按照本隐私政策处理您的相关信息。
[Special Notice] Please read and fully understand this Privacy Policy before using our products/services (we have bolded the key points for your special attention) and make your choices accordingly. By using or continuing to use our products/services, you agree to our handling of your information in accordance with this Privacy Policy.
如对本隐私政策有任何疑问，您可以通过本隐私政策“如何联系我们”中提供的方式与我们联系） 。
If you have any questions concerning this Privacy Policy, you may contact us through the means provided in this Privacy Policy under “How to contact us”).
Gokoo的产品/服务是由GOKOOONLINE COMPANY LIMITED（注册地址：No. 9, G Tower Grand Rama 9, 24th Floor, Room No. GN04, Rama 9 Road, HuaiKhwang Sub-district, Huai Khwang District, Bangkok.）及其关联方提供者通过下述途径向您提供的产品/服务：包括但不限于Gokoo网站（www.gokoo.com）、GokooApp/悟空海外App等客户端以及相关微信开放平台账号或小程序等。针对某些特定的产品/服务，我们还将制定单独的隐私政策，向您说明这些产品/服务的特殊政策。如相关特定的隐私政策与本隐私政策有不一致之处，适用该特定隐私政策。
Gokoo’s products/services are provided by GOKOOONLINE COMPANY LIMITED (Registered address: No. 9, G Tower Grand Rama 9, 24th Floor, Room No. GN04, Rama 9 Road, HuaiKhwang Sub-district, Huai Khwang District, Bangkok) and its affiliated providers through the following means: including but not limited to Gokoo website (www.gokoo.com), Gokoo/Wukong Takeaway App, other client and relevant WeChat open platform accounts or mini programs, etc. For some specific products/services, we will also have a separate privacy policy to explain to you the special policies for those products/services. If there is any inconsistency between the relevant specific privacy policy and this Privacy Policy, the specific privacy policy will apply.
本隐私政策所称的Gokoo及其关联方是指GOKOOONLINE COMPANY LIMITED及现有和/或未来设立的相关关联公司的单称或合称。
“Gokoo and its affiliated parties” in this Privacy Policy refers to the individual or collective names of GOKOOONLINE COMPANY LIMITED and its existing and/or future established affiliates.
请您注意，本隐私政策不适用于您通过我们的产品/服务而接入的其他第三方产品/服务(“其他第三方”，包括您的交易相对方、任何第三方网站以及第三方服务提供者等)，具体规定请参照该第三方的隐私政策或类似声明。
Please note that, this Privacy Policy does not apply to other third-party products/services that you access through our products/services (“Other Third Parties”, including your counterparties, any third-party websites, and third-party service providers, etc.) as specified in such third party’s privacy policy or similar statement.
一、我们如何收集和使用您的个人信息How We Collect and Use Your Personal Information
在您使用我们的产品/服务时，您需要/可以选择授权我们收集和使用个人信息的场景包括：
The scenarios in which you need/have the option to authorize us to collect and use personal information when you use our products/services include:
1、为了向您提供我们产品/服务的基本功能，您需要授权我们收集、使用必要信息的情形，如您拒绝提供前述必要信息，您将无法正常使用我们的的产品/服务；
To provide you with the basic functions of our products/services, you need to authorize us to collect and use the necessary information, if you refuse to provide the aforementioned necessary information, you will not be able to use our products/services normally.
2、为了向您提供我们产品/服务的拓展功能，您可以选择授权我们收集、使用信息的情形，如您拒绝提供前述信息，您将无法正常使用相关附加功能或无法实现我们拟达到的功能效果，但并不会影响您正常使用我们产品/服务的基本功能。
To provide you with the expanded functions of our products/services you have the option to authorize us to collect and use information in certain scenarios, if you refuse to provide the above-mentioned information, you will not be able to use the relevant additional functions normally or to achieve the functional effects we intend to achieve, but it will not affect your normal use of the basic functions of our products/services.
（一）您需要授权我们收集和使用个人信息的场景 Scenarios in which You Need to Authorize Us to Collect and Use Personal Information
我们会遵循正当、合法、必要的原则，出于本隐私政策所述的下列目的收集和使用您的个人信息。
We will collect and use your personal information for the following purposes as described in this Privacy Policy in accordance with the principles of legitimacy, legality and necessity.
1、帮助您成为我们的用户 Assist You to Become Our User
为遵守法律法规的要求，以及向您提供更个性化、更便捷的服务，在您注册成为Gokoo用户时，您需要至少提供手机号码以创建Gokoo账号，并完善相关的网络身份识别信息（如头像、昵称及登录密码等）；如果您仅需使用浏览、搜索等功能，您无需注册成为我们的用户以及提供上述信息。
To comply with laws and regulations, and to provide you with more personalized and convenient services, when you register as a Gokoo user, you need to provide at least your mobile number to create a Gokoo account and upload relevant online identification information (such as avatar, nickname, and login password, etc.), if there is only the need to use browsing and search functions, you do not need to register as a user or provide the above-mentioned information.
在提供账号信息的过程中，如果您愿意额外补充如下个人信息，将有助于我们向您提供更为个性化的服务：包括您的性别、生日、常居地、家乡、喜好、家庭信息等。如果您不提供该等信息，不会影响您享受Gokoo服务的基本功能。
In the process of providing account information, if you would like to add the following additional personal information, it will help us to provide you with more personalized services: your gender, birthday, usual place of residence, hometown, preferences, family information, etc. If you do not provide such information, it will not affect your enjoyment to the basic functions of Gokoo services.
如您选择授权使用第三方账号登录时，我们会从第三方获取您共享的账号信息（如头像、昵称信息）与您的Gokoo账号进行绑定用于快捷登录，我们会依据与第三方的约定，在符合相关法规的前提下，使用您的个人信息。
If you choose to authorize a third-party account to log in, we will obtain your shared account information (such as avatar, nickname) from the third party to bind with your Gokoo account for quick login, we will use your personal information in accordance with the agreement with the third party and in compliance with relevant regulations.
2、向您提供基于地理位置的信息展示 Provide You with Location-based Information Display
为了向您提供周边吃喝玩乐及出行信息的展示和搜索服务，提升我们的服务表现、效率和功能，经您授权我们会收集您在使用我们服务过程中产生的相关信息，包括：
To provide you with the display and search services of eating, drinking and travelling information in surrounding areas, and to improve performance, efficiency and functionality of our services, with your authorization, we will collect relevant information generated during your use of our services, including:
（1）位置信息。当您通过系统授权开启移动设备的定位功能并使用基于位置提供的服务时，我们会收集和使用您的位置信息以便为您推荐周边的生活服务（例如您不需要手动输入所在地理位置就可获得相关服务，估算商家与您之间的实际距离方便您进行消费决策，为您推荐附近的服务品类和优惠信息等）。我们会使用有关技术获取您的位置信息（准确度会有所不同），这些技术包括 IP 地址、GPS 以及能够提供相关信息的WLAN（如Wi-Fi） 接入点、蓝牙和基站等。您使用服务中提供的信息中可能包含相应地理位置信息，例如您在账号资料中设置的地区信息或您上传的图片、视频中的地理标记信息。您可以在移动设备的系统中关闭定位服务停止我们对您所在位置信息的收集，但可能因此无法使用我们基于地理位置为您提供的服务，或者无法达到相关服务的预期效果。
Location information. When you enable the location function of your mobile device through system authorization and use location-based services, we will collect and use your location information to recommend services in your neighborhood (for example, you can obtain relevant services without the need to manually enter your location, estimate the actual distance between the merchant and you to facilitate your consumption decision, recommend nearby services and special offers, etc.). We will obtain your location information (the accuracy of which may vary) by using relevant technologies such as IP address, GPS, and WLAN access points (such as Wi-Fi), Bluetooth and base stations that can provide relevant information. The information provided in your use of the services may include corresponding location information, such as region information you set in your account profile, or geotagged information in pictures or videos you upload. You may disable location services in your mobile device’s system to stop us from collecting information about your location, but you may not be able to use the services we provide to you based on geolocation or achieve the desired results of the relevant services as a result.
（2）日志信息。当您使用我们提供的产品/服务时，我们会收集您的浏览、搜索、点击、收藏、添加购物车、交易、售后、关注、分享、发布等信息并作为有关网络日志进行保存，其中包括您的IP地址、浏览器的类型、使用的语言、操作系统的版本、访问的日期和时间、电信运营商、网络请求等。
Log information. When you use the products/services we provide, we will collect your browsing, searching, clicking, favoriting, adding shopping cart, trading, after-sales, following, sharing, publishing and other information and save it as relevant web logs, including your IP address, type of browser, language used, version of operating system, date and time of access, telecommunication carrier, network request, etc.
3、为您提供预订、下单、订单管理功能 Provide You with Booking, Order Placement and Order Management Functions
您在Gokoo上预订/下单美食、休闲娱乐、生活服务、景点门票、电影票、丽人、运动健身、结婚、亲子、宠物、医疗等服务时，您需要根据所选择的服务类型提供联系人信息（姓名、性别、电话号码等）、地址信息（如使用家政服务时）、服务偏好（如就餐人数等）等。
When you book/order food, leisure and entertainment, lifestyle services, attraction tickets, movie tickets, beauty, sports and fitness, marriage, parent-child, pet, medical and other services on Gokoo, you will need to provide contact information (name, gender, mobile number, etc.), address information (e.g. when using housekeeping services), service preferences (e.g. number of people dining, etc.), etc. according to the type of service you choose.
您在Gokoo上预订/下单机票、火车票、汽车票、酒店、景点门票、民宿、跟团旅行、医疗、学生专享等服务，或者办理手机卡或签证等业务时，您可能需要根据有关法律规定和相关方要求（票务、酒店、旅行社及其代理方等）提供您的实名身份信息（包括但不限于您的身份证、军官证、护照、驾驶证、学生证等载明您身份的证件照片、复印件、号码等）、联系人信息（姓名、性别、电话号码等）、电子邮箱地址（用于确认订单信息等）、个人照片（用于初诊等）、同行人信息、紧急联络人信息等。
When you book/order flight tickets, train tickets, bus tickets, hotels, attraction tickets, home stay, group travel, medical treatment, student exclusive and other services on Gokoo, you may need to provide your real name identity information (including but not limited to, ID card, officers’ card, driving license, student card and other ID photos, copies and numbers with your identity information), contact information (name, gender, mobile number etc.), email address (for order confirmation etc.), personal photo (for initial diagnosis), peer information, emergency contact information etc. in accordance with relevant laws and regulations and the requirements of relevant parties (ticketing, hotels, travel agencies and their agents).
为向您展示您账号的订单信息及便于您对订单信息的管理，我们会收集您在使用我们服务过程中产生的订单信息。
To show you the order information of your account and to facilitate your management of the order information, we collect the order information generated by you in the course of using our services.
您在Gokoo上生成的订单中，将可能包含您的身份信息、联络信息、行程信息、住宿信息、支付信息等，这些都属于敏感信息，请您谨慎向他人展示或对外提供，我们也将会在展示订单信息时，在保证信息可用性的基础上尽量去标识化处理。
The orders you generate on Gokoo may contain your identity information, contact information, itinerary information, accommodation information, payment information, etc. These are sensitive information, please be careful about showing or providing them to others, we will also try to de-identify the order information when displaying it on the basis of ensuring the availability of information.
4、为您提供收藏、关注、分享、推荐功能 Provide You with Collection, Attention, Sharing and Recommendation Functions
为了便于您管理自己的偏好，寻找具有共同爱好的用户或社区，获得更轻松的访问体验，与好友及第三方进行分享等，您可以收藏/关注/加入您感兴趣的商户/用户/部落，也可以通过功能组件向第三方进行信息分享，我们会收集您在使用上述功能中产生的日志信息，用于在个人主页中向您展示、实现在线管理、发起共享以及向您推荐具有共同爱好的用户等。
To facilitate you to manage your preferences, find users or communities with common interests, obtain easier access experience, share with friends and third partis etc., you can favorite/follow/join merchants/users/tribes you are interested in, and share information with third parties through functional components. We will collect the log information generated from your use of the above-mentioned functions and use it to display it to you in your profile, to realize online management, to initiate sharing and to recommend users with common interests with you, etc.
5、为您提供涉及配送、代邮寄、跑腿功能 Provide You with Functions Involving Distribution, Substitute Mailing and Errands
当您在Gokoo上使用相应功能涉及配送（例如外卖配送）/代邮寄（例如发票邮寄）/跑腿（例如帮买帮送）服务时，您需要提供取/收货人的姓名、性别（用于配送人员联络时称呼您，如刘女士）、手机号码、收货地址、门牌号等，以便于您的订单能够安全准确送达并完成。您还可以选择为常用地址加注标签（如家、公司等），以便于此后的查找使用。
When you use corresponding services involving delivery (e.g. takeaway delivery)/ mailing on behalf of you (e.g. invoice mailing)/running errands (e.g. buy and deliver) on Gokoo, you need to provide the name, gender (for delivery personnel to address you when contacting, e.g. Ms. Liu), mobile number, delivery address, door number etc. of the pickup/receiver so that your order can be delivered and completed safely and accurately. You can choose to add labels (e.g. home, company, etc.) for common addresses so that they can be easily found and used later.
6、为您提供写点评、攻略、打卡等信息发布功能 Provide You with The Ability to Write Reviews, Tips, Punch Cards and Other Information Release Functions
您在Gokoo上主动对商家的产品/服务进行评价或发布其他内容（如分享心情、状态、签到、攻略等信息）时，我们将收集您发布的信息，并展示您的昵称、头像和发布内容等。如您选择以匿名方式发布评价信息时，我们将不展示您的昵称、头像。
When you actively rate merchants’ products/services or post other content (such as sharing your mood, status, check-in, tips, etc.) on Gokoo, we will collect the information you post and display your nickname, avatar and posted content. If you choose to post your evaluation information in an anonymous way, we will not display your nickname and avatar.
7、帮助您完成支付 Facilitate You with Payment
您在Gokoo上进行订单支付时，您可以选择Gokoo及其关联方（如Gokoo支付）或者Gokoo的第三方合作机构（如微信支付、QQ钱包、Apple Pay、支付宝等合作方）所提供的服务进行支付。我们需要收集您的Gokoo订单信息、对账信息及其他法律要求的必要信息并与这些合作机构共享，以确认您的支付指令并帮助您完成支付。
When you pay for your orders on Gokoo, you can choose the services provided by Gokoo and its affiliates (such as Gokoo Pay) or Gokoo’s third party partners (such as WeChat Pay, QQ Wallet, Apple Pay, Alipay and other partners). We need to collect your Gokoo order information, reconciliation information and other necessary information required by law and share it with these partners to confirm your payment instructions and facilitate you with payment.
8、为您提供/展示支付、签证等金融产品/服务 Provide/Showcasing You Financial Products/Services Such as Payment, Debit, Visa For You.
当您使用Gokoo上提供/展示的金融产品/服务时，我们还可能会收集您的身份证件信息（含影印件）、信用卡信息、银行卡信息等，具体的信息收集和使用规则请参见与您另行签署的具体服务协议/文件/规则以及附件中的《Gokoo金融隐私政策》。
When you use the financial products/services offered/ displayed on Gokoo, we may also collect your ID card information (including photocopies), credit card information, bank card information, etc. Please refer to specific service agreement/document/rules signed separately with you and the attached Gokoo Financial Privacy Policy for specific rules on collection and use of information.
9、为您提供客服和售后服务 Provide You with Customer Service and after-sales Service
当您与我们的客服取得联系时，我们的系统可能会记录您与客服之间的通讯记录，以及使用您的账号信息以便核验身份；当您需要我们提供与您订单相关的客户服务时，我们可能会查询您的相关订单信息以便给予您适当的帮助和处理；当您需要客服协助您修改有关信息（如配送地址、联系方式等）时，您可能还需要提供上述信息外的其他信息以便完成修改。
When you contact our customer service, our system may record the communication between you and customer service, as well as use your account information for identity verification: when you need us to provide customer service relating to your order, we may query your relevant order information in order to provide appropriate assistances and handling. When you need customer service to assist you in making changes (such as delivery address, contact information, etc.), you may need to provide extra information to complete the changes.
10、为您提供安全保障 Provide You with Security
为了保障您的账号安全、交易安全以及系统运行安全，满足法律法规和我们协议规则的相关要求，在您访问及使用我们的产品/服务过程中，经您授权我们会获取您的设备信息，包括您使用的设备型号、硬件序列号、设备MAC地址、唯一设备识别码（如IMEI/androidID/IDFA/OPENUDID/GUID/OAID、SIM卡IMSI、ICCID信息等设备标识符）、移动应用列表、电信运营商等软硬件特征信息。未经您的授权，我们不会提前获取以上信息。
To protect your account security, transactions security and system operation security, and to meet the relevant requirements of laws and regulations and rules in our agreement, during your access and use of our products/services, we will obtain your device information with your authorization, including the device model, hardware serial number, device MAC address unique device identifier (such as IMEI/androidID/IDFA/OPENUDID/GUID/OAID, Sim card IMSI, ICCID information and other device identifiers), the list of mobile applications, telecom operators and other hardware and software characteristics information. We will not obtain the above information in advance without your authorization.
为提高您使用我们提供的服务的安全性，更准确地预防钓鱼网站欺诈和木马病毒，我们可能会使用或整合您的个人信息以及我们的关联方、合作伙伴取得您授权或者依法共享的信息，根据您的使用习惯和常用软件信息等来综合判断您的账号及交易风险，包括验证身份，预防、发现、调查可能存在的欺诈、网络病毒、网络攻击等安全风险以及违反我们或关联方协议、政策或规则等行为，以保护您、其他用户、我们或关联方的合法权益，并记录一些我们认为有风险的链接(“URL”)。
To improve the security of your use of the service we provide and to prevent phishing website fraud and Trojan viruses more accurately, we may use or integrate your personal information and information obtained from our affiliates and partners that you have authorized or shared in accordance with the law, to make a comprehensive determination of your account and transaction risks based on your usage habits and common software information, including verification of identity, prevention, detection, and investigation of possible fraud, network viruses, network attacks and other security risks, as well as violations of our or our affiliates’ agreements, policies or rules, to protect the legitimate rights and interests of you, other users, us or our affiliates, and to record some links (“URLs”) that we consider as risky.
11、我们可能间接收集的个人信息 Personal Information That We May Collect Indirectly
为完成身份核验，保障账号安全，确认交易状态及为您提供售后与争议解决等目的，经您授权后我们可能会从第三方获取您的个人信息（例如通过您选择的交易对象和交易直接涉及的第三方信息系统、支付机构等收集与交易进度相关的您的交易、支付、出票、酒店预订、外卖预订等信息，以便于我们处理您的订单并保证服务的顺利完成，或者更好地预防诈骗、刷单等恶意行为）。我们会依据法律法规的要求以及与第三方的约定，经您授权后向Gokoo的关联方、合作伙伴获得您的有关信息，并对其信息来源的合法性进行确认后使用您的这些信息。
To complete identity verification, account security, confirm the status of transactions and provide you with after-sales and for dispute resolution purposes, we may obtain your personal information from third parties with your authorization (for example, collecting information related to the progress of your transactions, payments, ticketing, hotel reservations, takeaway reservations, etc. through the third-party information systems and payment institutions directly involved in the transactions you choose to transact with, in order to facilitate your orders and ensuring the smooth completion of services, or better preventing fraud, swiping and other malicious acts). We will obtain your information from Gokoo’s affiliates and partners with your authorization, in accordance with the requirements of laws and regulations and agreements with third parties and use such information after confirming the legitimacy of the source of the information.
（二）您可以选择授权我们收集和使用个人信息的场景 Scenarios in Which You Have the Option to Authorize Us to Collect and Use Personal Information
为向您提供个性化的服务，您可以选择使用我们提供的拓展功能，我们会在符合法律规定并根据您具体授权的情况下收集并使用如下信息。这类信息将在您选择的具体功能和业务场景中进行收集，如果您不提供这些信息，不会影响您使用Gokoo的基本功能。
In order to provide you with personalized service, you have the option to use the expanded functions we offer, and we will collect and use the following information in compliance with the law and in accordance with your specific authorization. This information will be collected in the context of the specific functions and business scenarios you choose, and will not affect your use of Gokoo’s basic functions if you do not provide these information.
1、基于相机授权的拓展功能 Expanded Functions Based on Camera Permissions
您可以选择开启系统的相机权限，通过使用拍照、录视频，扫码等功能授权Gokoo访问您的相机，以便于您通过拍摄照片或录制视频等方式发布内容，如果您需要录制并发布有声视频时，您还需开启麦克风权限。我们会收集您上传发布的上述信息，此项功能您可以在系统权限中关闭，一旦关闭您将可能无法实现扫码功能，或者无法通过拍摄图片、视频等方式进行点评或互动，但不会影响您享受Gokoo服务的基本功能。
You have the option to turn on the system’s camera permissions to grant Gokoo access to your camera, by taking pictures, recording videos, sweeping codes, etc. you can post content by taking pictures or recording videos, etc. If you need to record and post audio videos, you also need to turn on the microphone permissions. We will collect the information you upload and post above, you can turn off this function in system permissions, once turned off, you may not be able to achieve the code sweep function, or cannot review or interact by taking pictures, videos, etc., but it will not affect your enjoyment of the basic functions of the Gokoo services.
2、基于相册授权的拓展功能 Expanded Functions based on Album Permissions
您可以选择开启系统的相册权限，通过主动上传图片、视频等方式授权我们访问您的相册，以便于您通过上传照片或上传视频等方式发布内容。我们会收集您选择上传发布的上述信息，此项功能您可以在系统权限中关闭，一旦关闭您将可能无法通过上传图片、视频等方式进行更换头像、上传取餐位置、向客服发送图片、发布带图点评等，但不会影响您享受Gokoo服务的基本功能。
You can choose to enable the system's photo album permissions and authorize us to access your photo albums. You can publish content by actively uploading pictures or videos, etc. We will collect the above information you upload and publish. You can turn off this function in the system permissions. After turning it off, you may not be able to change your avatar, upload the location of the meal, send pictures to customer service, post comments with pictures, etc. but it will not affect your enjoyment of the basic functions of Gokoo services.
3、基于麦克风授权的拓展功能 Expanded Functions Based on Microphone Permissions
您可以选择开启系统的麦克风权限，使用语音技术来实现语音搜索、智能点餐等语音交互功能。我们会收集您在使用智能语音技术过程中录入的语音信息用于机器识别、在线交互并满足您的搜索或下单等需求（例如您在使用Gokoo外卖的“智能点餐”功能或者Gokoo的“按住说话”功能时，我们会根据您的需求进行周边生活服务信息的搜索、展示和下单）。此项功能您可以在系统权限中关闭，一旦关闭您将可能无法实现在线语音交互功能，但不会影响您享受Gokoo服务的基本功能。
You have the option to turn on the system’s microphone permissions to use voice technology to achieve voice search, smart ordering and other voice interaction functions. We will collect the voice information you input during the use of intelligent voice technology for machine recognition, online interaction and to meet your needs for search or order (for example, when you use the “smart order” function of Gokoo takeaway or the “press and hold to talk” function of Gokoo, we will search, display and place orders according to your needs). You can turn off this function in system permissions, once turned off, you may not be able to achieve the online voice interaction function, but it will not affect your enjoyment of the basic functions of Gokoo services.
4、基于通讯录授权的拓展功能 Expanded Functions Based on Address Book Permissions
您可以授权（例如通过独立的《信息授权使用协议》等）使用我们的服务创建交流与分享功能，并允许Gokoo获取您手机或其他第三方社交平台中的通讯录信息和公开信息（头像、昵称等），从而使您及您通讯录中同样授权开通此项功能的联系人，能够在Gokoo上分享有关内容（头像、昵称、评价信息等）以实现互动功能。您还可以授权我们读取您的通讯录信息用于为他人预定服务而无需再手动输入，例如为他人进行手机话费充值。此项功能您可以在系统权限中关闭，一旦关闭您将可能无法实现基于通讯录的互动功能，但不会影响您享受Gokoo服务的基本功能。
You have the option to authorize (e.g., through a separate Information License Agreement, etc.) the use of our services to create communication and sharing functions and allow Gokoo to access your address book and public information (avatars, nicknames, etc.) from your mobile phone or social networking platforms of Other Third Parties so that you and your contacts in your address book who have also authorized this function can share content (avatars, nicknames, reviews etc.) on Gokoo for interactive purposes. You can also authorize us to read your address book information to book services for others without having to enter it manually, for example, to recharge their cell phone bills. You can turn off this function in system permissions, once turned off, you may not be able to realize the interactive functions based on address book, but it will not affect your enjoyment of the basic functions of Gokoo services.
5、基于好友推荐的拓展功能 Expanded Functions Based on Recommended Friends
我们也可能基于您授权的通讯录信息、设备信息、好友关系、日志信息为您推荐好友或将您推荐给其他用户，帮助您拓展社交圈。此项功能您可以在隐私设置中进行关闭或解除好友关系，也可以自主管理允许他人查看的范围（例如关注的人、粉丝、分享时展示的头像昵称等）。一旦关闭您将可能无法实现与您的好友在Gokoo进行分享交流，但不会影响您享受Gokoo服务的基本功能。
We may also recommend friends or refer you to other users based on your authorized address book information, device information, friends, and log information, to help you expand your social circle. This function allows you to turn off or unfriend others in privacy settings, and you can also manage the scope of what you allow others to see (e.g. who you follow, your followers, avatar and nickname you show when sharing, etc.). Once turned off, you may not be able to share or communicate with your friends, but it will not affect your enjoyment of the basic functions of Gokoo services.
6、基于日历授权的拓展功能 Expanded Functions Based on Calendar Permissions
您可以开启系统的日历权限，使用添加日历等功能记录Gokoo相关服务的日程，我们会收集上述信息用于向您展示或定时提醒。此项功能您可以在系统权限中关闭，一旦关闭您将可能无法享受日历记录或提醒功能，但不会影响您享受Gokoo服务的基本功能。
You have the option to turn on the system’s calendar permissions and use functions such as adding a calendar to record the schedule of Gokoo-related services, we will collect the above-mentioend information to display them to you or remind you regularly. You can turn off this function in system permissions, once turned off, you may not be able to enjoy the calendar recording or reminder functions, but it will not affect your enjoyment of the basic functions of Gokoo services.
7、基于运动与健身授权的拓展功能 Expanded Functions Based on Sports and Fitness Permissions
您可以开启系统的运动与健身权限，使用步数统计等运动健康功能，我们会收集上述信息用于向您进行步数统计等。此项功能您可以在系统权限中关闭，一旦关闭您将可能无法享受步数统计等功能，但不会影响您享受Gokoo服务的基本功能。
You have the option to turn on system’s sports and fitness permissions and use sports and health functions such as step count, and we will collect the above-mentioned information for calculation, etc. You can turn off this function in system permissions, once turned off, you may not be able to enjoy the step count and other features, but it will not affect your enjoyment of the basic functions of Gokoo services.
（三）其他 Miscellanea
您可以通过Gokoo为其他人预定各类产品/服务，并提供该实际服务接收人的有关信息，此前请您确保已取得相关人的授权。
You can book various products/services for others through Gokoo and provide the actual recipient’s information, please make sure that you have already acquired authorization from the person concerned in advance.
如果我们将信息用于本隐私政策未载明的其他用途，或者将基于特定目的收集而来的信息用于其他目的时，会单独征求您的授权同意。
If we use the information for purposes other than those described in this Privacy Policy, or if we use the information collected for a specific purpose for other purposes, we will ask for your authorization separately.
（四）征得同意的例外 Exceptions for Authorization
请您知悉，以下情形中，我们可能依据法律进行收集、使用个人信息而无需征得您的授权同意：
Please note that, in the following circumstances, in accordance with laws, we may collect and use personal information without your authorization:
1、为订立、履行个人作为一方当事人的合同所必需，或者按照依法制定的劳动规章制度和依法签订的集体合同实施人力资源管理所必需；
Necessities for the conclusion or performance of the contract to which the individual is a party, or for the implementation of human resources management in accordance with the labor rules and regulations established by law and the collective contract signed by law;
2、为履行法定职责或者法定义务所必需；
Necessities for the performance of lawful duties or lawful obligations;
3、为应对突发公共卫生事件，或者紧急情况下为保护自然人的生命健康和财产安全所必需；
Necessities for the protection of life, health and property of natural persons in case of public health emergencies or other emergencies;
4、为公共利益实施新闻报道、舆论监督等行为，在合理的范围内处理个人信息；
Process of personal information within a reasonable range when reporting, supervising and implementing other acts for public interest;
5、依照本法规定在合理的范围内处理个人自行公开或者其他已经合法公开的个人信息；
Management of personal information that has been disclosed voluntarily or lawfully within a reasonable range in accordance with law;
6、法律法规规定的其他情形。
Other circumstances stipulated by law and regulations
请注意，单独或与其他信息相结合无法识别您的身份或者与您直接建立联系的信息，不属于个人信息。如果我们将单独无法与任何特定个人建立联系的信息与其他信息结合用于识别自然人个人身份，或者将其与个人信息结合使用，则在结合使用期间，此类信息将被视为个人信息。
Please note that, information that, alone or in combination with other information, cannot be used to identify you or establish a direct connection with you is not personal information. If we combine the information that, alone or in combination with other information, cannot be used to identify individual or establish a direct connection with individual with other information for the purposes of identifying a natural person, or use it in combination with personal information, such information will be considered personal information for the duration of the combined use.
（五）个人信息的使用规则 Rules for the Use of Personal Information
为满足您的个性化需求，维护、改进我们的产品或服务质量，我们会在符合法律规定并根据您具体授权的情况下使用如下信息：
To meet your personalized need, to maintain and improve the quality of our products or services, we will use the following information in accordance with legal requirements and in accordance with your specific authorization:
1、我们可能会收集您的订单信息、浏览及搜索信息、行为偏好（如您向我们提供的膳食习惯、就餐环境要求、旅行计划、常用乘客/酒店/租车信息、航班舱位、行李和票务选择等信息）、位置信息等，以及将您在Gokoo上使用某项服务中提供的信息与来自其他服务中的信息结合起来，进行综合统计、分析以形成用户画像，用来向您推荐或展示您可能感兴趣的产品/服务信息，或通过系统向您展示个性化的第三方推广信息。包括在App页面向您推送消息通知，为您提供智能推荐，通过短信、APP 、电子邮件等给您发送推送消息、推广信息或展示商业广告，通过电话进行回访、向您提供信息咨询等服务或邀请您参与服务、产品或功能有关的客户调研。例如将您在使用我们某项服务时收集的信息，用于在另一项服务中向您展示个性化的内容或广告。
We may collect your order information, browsing and search information, behavioral preferences (such as your meal habits, dining environment requirements, travel plans, common passenger/hotel/car rental information, flight class, baggage, and ticketing options provided by you), location information, etc., as well as combine the information provided in your use of services on Gokoo with information from other services, perform comprehensive statistics and analysis to form a user profile, and use it to recommend or show you information about products/services that may be interest of you, or show you personalized third party promotional information through the system. These include pushing message notifications to you on the App page, providing you with intelligent recommendations, sending you push messages, promotional information or displaying commercial advertisements via SMS, APP, email, etc., making callbacks, providing you with information and consultation services or inviting you to participate in customer research related to services, products or functions. For example, to use the information collected when you use one of your services to show you personalized content or advertising in another service.
2、我们可能会收集您在参与产品/服务调查时主动向我们提供的信息，以及您与我们的关联方、合作伙伴之间互动时提供的相关信息，以便于您追踪订单情况、发起用户投诉以及我们优化客户服务的质量与流程。
We may collect information that you actively provide to us when participating in products/services surveys, as well as relevant information that you provide when you interact with our affiliates and partners, in order to help you track your orders, initiate user complaints, and for us to optimize the quality and process of customer service.
3、我们可能将业务中收集的个人信息用于统计分析和改进运营，将已经去标识化无法识别您身份且不能复原的信息用于建立数据库并进行商业化利用。例如通过您所在的位置、偏好等进行统计分析，从而改进我们的产品、服务或营销计划；又如为改进我们系统而进行的技术改造、网络维护、故障排除、内部政策与流程制定、生成内部报告等。
We may use personal information collected in the course of our business for statistical analysis and operational improvement and use information that has been de-identified and cannot be recovered to identify you for the purpose of building databases and commercial exploitation. For example, to improve our products, services or marketing programs through analyzing your location and preferences; or to improve our systems through technical modifications, network maintenance, troubleshooting, internal policy and process development, generation of internal reports, etc.
（六）设备权限调用 Device Authorization Call
为确保相关业务功能的正常实现，我们需要根据具体的使用场景调用对应的必要权限，并在调用前向您弹窗询问，具体的权限调用说明请见下表：
To ensure the normal implementation of the relevant business functions, we need to call the corresponding necessary permissions according to the specific use scenario and ask you through a pop-up window before the call, please see the following table for detailed instructions.
Gokoo权限列表 Gokoo Permission list
您可以在设备的设置中选择关闭部分或者全部权限，这可能导致对应的业务功能无法实现或者无法达到预期效果。
You have the option to turn off some or all permissions in the device’s settings which may result in the corresponding business functions not being implemented or not achieving the desired results.
二、我们如何使用Cookie和同类技术 How We Use Cookies and Similar Technologies
（一）Cookie的使用 Use of Cookies
为确保网站正常高效运转、为您获得更轻松的访问体验、向您推荐您可能感兴趣的内容，我们会在您的设备终端/系统上存储名为 Cookie的小数据文件。Cookie会帮助您在后续访问我们网站时调用您的信息，简化您填写个人信息(例如一键登录等)的流程;为您提供安全购物的偏好设置;帮助您优化对广告的选择与互动;保护您的数据安全等。我们不会将 Cookie用于本隐私政策所述目的之外的任何用途。您可根据自己的偏好管理或删除 Cookie。您可以清除计算机或移动设备上保存的所有 Cookie，您有权接受或拒绝Cookie。大多数浏览器会自动接受Cookie，但您通常可根据自己的需要来修改浏览器的设置以拒绝Cookie;另外，您也可以清除软件内保存的所有Cookie。但您可能因此无法完全体验我们某些便捷性和安全性的服务功能。
We will store a small data file named cookie on your device terminal/system to ensure the normal and efficient operation of the website, provide you with an easier access experience and recommend content you may be interested in. Cookies will help you to recall your information on your subsequent visits to our websites, simplify the process of filling our your personal information (e.g. one-click login), provide you with preferences for secure shopping; help you optimize your choices and interactions with ads, protect your data security, etc. We do not use cookies in connection with this Privacy Policy. We do not use cookies for any purpose other than those described in this Privacy Policy. You can clear all cookies stored on your computer or mobile device, and you have the right to accept or reject cookies. Most browsers automatically accept cookies, but you can usually modify your browser settings to reject cookies if you wish; alternatively, you can clear all cookies stored in the software. However, you may not be able to fully experience some of the convenience and security features of our services as a result.
（二）网络Beacon和同类技术的使用 The Use of Network Beacon and Similar Technologies
除Cookie外，我们网页上常会包含一些电子图象(称为"单像素"GIF文件或"网络Beacon")等其他同类技术，它们可以帮助网站计算浏览网页的用户或访问某些Cookie。我们使用网络Beacon的方式有:
In addition to cookies, our web pages often contain electronic images (named “single-pixel” GIF files or “web Beacon”) and other similar technologies that help websites count the users who view the pages or access certain cookies. The way we use web Beacon includes:
1、我们通过在我们网站上使用网络Beacon，计算用户访问数量，并通过访问Cookie辨认注册用户。
We count the number of user visits by using web beacons on our websites and identify registered users by accessing cookies.
2、我们通过得到的Cookie信息，可以在我们网站提供个性化服务。
We can provide personalized services through the cookie information we get.
三、我们如何共享、转让、公开披露您的个人信息 How We Share, Transfer and Disclose Your Information
（一）共享 Sharing
在我们向您提供产品/服务时，我们会采取严格的安全措施，由我们所完成的产品/服务中我们不会与Gokoo以外的任何公司、组织和个人共享您的个人信息。但请您知悉，我们提供的产品/服务大多是无法单独完成的，因此我们可能会与我们的关联公司以及其他合作商等第三方共享或委托其处理您的部分个人信息，以保障和优化我们为您提供的产品/服务，此类情况包括：
When we provide products/services to you, we will take strict security measures and we will not share your personal information with any company, organization or individual outside of Gokoo for the products/services completed by us. But please note that most of the products/services we provide cannot be done alone, so we may share or entrust some of your personal information to third parties, such as our affiliates and other partners in order to safeguard and optimize the products/services we provide to you, such as:
1、提供平台服务。我们可能会作为电子商务平台向您提供产品/服务，如您在我们的平台上使用其他平台或商家提供的产品/服务，我们可能会与相应产品/服务的提供方共享您的必要个人信息，以便于您能够正常使用相应的浏览、下单、交易、支付等功能。
1. Provision of platform services. We may provide products/services to you as an e-commerce platform. If you use products/services provided by other platforms or merchants on our platform, we may share your necessary personal information with the corresponding product/service providers so that you can use the corresponding browsing, ordering, trading, payment, and other functions normally.
2、提供统一管理服务。如您使用我们的账号登录和使用我们关联公司和其他第三方所提供的产品/服务，我们可能会共享您的个人信息。我们只会共享必要的个人信息以便向您提供一致化的服务和统一管理，例如在我们的产品/服务内查看订单并进行管理，如果我们共享您的个人敏感信息或者关联方改变个人信息的使用目的，将再次征求您的授权同意。
Provision of unified management services. If you use our account to log in and use products/services provided by our affiliates and Other Third Parties, we may share your personal information. We will only share the necessary personal information in order to provide you with consistent services and unfired management, such as viewing and managing orders within our products/services and will ask for your authorization again if we share your sensitive personal information or if our affiliates change the purpose for which the personal information is used.
3、提供必要的合作服务。仅为实现本隐私政策中声明的目的，我们的某些服务将由业务合作伙伴提供。为保障为您提供的服务顺利完成，我们可能会将您的个人信息共享给我们的合作伙伴，包括配送业务、技术服务、支付服务、金融业务等的供应商、服务合作商、第三方商家等，其中可能包括您的联络信息、订单信息、支付信息、地址信息等。
Provision of necessary partnership services. Only for the purposes stated in this Privacy Policy, some of our services will be provided by our business partners. To ensure the successful completion of the services provided to you, we may share your personal information with our partners, including suppliers service partners, third party merchants of delivery business, technical services, payment services, financial services, etc., which may include your contact information, order information, payment information, address information, etc.
例如在您使用我们的外卖服务时，我们必须与配送服务合作商共享您的订单和配送信息，以保证订单的安全准确送达；又如我们需要将您的订单号和订单金额与第三方支付机构共享以实现确认您的支付指令并完成支付；将您的订单信息、必要交易信息与第三方商家共享，以便其向您提供商品、服务及售后等。其中您的联络信息和地址信息属于个人敏感信息，我们将努力通过采取“号码保护”、单据上的“地址隐藏”等合适的举措尽全力保护您的个人信息。
For example, when you use our delivery services, we must share your order and delivery information with our delivery service partners to ensure the safe and accurate delivery of your order; for another example, we need to share your order number and order amount with third-party payment institutions to confirm your payment instructions and complete payment; share your order information and necessary transaction information with third party merchants so that they can provide you with goods, services and after-sales services. We strive to protect your personal information through appropriate measure such as “number protection” and “address concealment” on receipts, where your contact and address information is sensitive.
4、保障安全和优化服务。为了保障您在使用我们产品/服务时的安全，以及优化我们的服务，我们可能会与我们的相关合作伙伴共享您的必要信息。
Security safeguard and optimization services. To safeguard your safety when using our products/services and to optimize our services, we may share your necessary information with our relevant partners.
安全保障服务。为了保障您的账号安全，避免您遭受欺诈、网络病毒、网络攻击等风险，我们可能会用与我们安全保障的合作伙伴共享与您有关的必要设备信息、日志信息，以及您的使用习惯和常用软件信息等来综合判断您的账号及交易风险，预防安全事件的发生。
Security safeguards service. To protect your account security and avoid risks of fraud, network viruses, network attacks, etc., we may use the necessary equipment information and log information shared with our security partners related to you, as well as your usage habits and common software information to comprehensively determine your account and transaction risks and prevent security incidents.
统计、优化服务。经您授权，我们可能会与提供广告投放推广和统计分析的合作伙伴共享信息，用于相关合作伙伴可能会对上述信息进行汇聚分析，提供广告曝光监测或服务决策，为您提供更好的服务。但我们仅会向这些合作伙伴提供广告推广的覆盖面、有效性以及统计类等信息，而不会共享可以识别您身份的个人信息，否则我们会对这些信息进行去标识化处理以避免对您身份的识别。
Statistics, optimization services. With your authorization and to provide you with better services, we may share information with partners who provide advertising promotion and statistical analysis for the purpose that relevant partners may aggregate and analyze the above-mentioned information to provide advertising exposure, monitoring or service decisions. But we will only provide these partners with information about the coverage, effectiveness and statistical categories of advertising promotion, and will not share personal information that can identify you, otherwise we will de-identify this information.
5、基于法定情形提供。根据法律法规的规定、诉讼争议解决需要、您与我们签署的相关协议(包括在线签署的电子协议及平台规则)或法律文件，或行政、司法等有权机关依法提出要求时，我们可能会共享您的个人信息。
Provision required by laws and regulations. We may share your personal information when required by laws and regulations, litigation dispute resolution needs, relevant agreements signed between you and us (including online signed electronic agreements and platform rules) or legal documents, or when requested by administrative, judicial, and other authorities in accordance with the law.
6、除了上述情况外，我们如果对其他任何公司、组织和个人共享您的个人信息，会再次征求您的明确同意或授权。
Apart from above-mentioned situations, we will seek your express consent or authorization again before sharing your personal information to other companies, organizations, and individuals.
我们会通过应用程序接口（API）、软件工具开发包（SDK）与第三方进行必要的数据共享，不同版本的第三方SDK会有所不同，一般包括第三方账号登录类、分享类、第三方支付类、地图导航类、厂商推送类、统计类等，我们会对第三方进行严格的安全检测并约定数据保护措施。
We will share necessary data with third parties through application program interfaces (APIs) and software tool development kits (SDKs). Different versions of third-party SDKs will vary, including third-party account login, sharing, third-party payment, map navigation. vendor push, statistics etc. in general. We will conduct strict security tests and agree on data protection measures for third parties.
Gokoo与第三方共享个人信息清单 Gokoo’s list of personal information shared with third parties
请您知悉，我们仅会出于合法、正当、必要、特定、明确的目的共享您的个人信息，对我们仅为实现本隐私政策中声明的目的与之共享个人信息的公司、组织和个人，我们会与其签署严格的信息保护和保密协定，要求他们遵守协议并采取相关的安全措施来保护您的个人信息。
Please note that, we will only share your personal information for lawful, legitimate, necessary, specific, and defined purposes, we will sign strict Information Protection and Confidentiality Agreement with companies, organizations, and individuals with whom we share personal information, only to fulfill purposes stated in this Privacy Policy, and require them to comply with the agreement and take relevant security measures to protect your personal information.
（二）转让 Transfer
随着我们业务的发展，我们及我们的关联方有可能进行合并、收购、重组、资产转让或类似的交易，如涉及个人信息的转让，我们会要求受让您个人信息的公司、组织继续接受本隐私政策的约束，否则,我们将要求该公司、组织重新征求您的授权同意。
As our business grows, we and our affiliates may engage in mergers, acquisitions, reorganizations, asset transfers or similar transactions that involve the transfer of personal information, and we will require the company or organization to which your personal information is transferred to continue to be bound by this Privacy Policy, or we will require that company or organization to seek your authorized consent again.
除了上述情况，我们不会未经您的明确同意将您的个人信息进行转让。
Except as described above, we will not transfer your personal information without your express consent.
（三）公开披露 Public Disclosure
我们仅会在以下情况下，且采取符合业界标准的安全防护措施的前提下，才可能公开披露您的个人信息：
We will only disclose your personal information publicly if we take security precautions measures that meet industry standards:
1、根据您的需求，在您明确同意的披露方式下披露您所指定的个人信息；
To disclose personal information specified by you in accordance with your needs and in the manner of disclosure expressly agreed by you;
2、根据法律、法规的要求、强制性的行政执法或司法要求所必须提供您个人信息的情况下，我们可能会依据所要求的个人信息类型和披露方式公开披露您的个人信息。在符合法律法规的前提下，当我们收到上述披露信息的请求时，我们会要求必须出具与之相应的法律文件，如传票或调查函。
If we are required to provide your personal information by laws, regulations, mandatory administrative enforcement, or judicial requirements, we may publicly disclose your personal information based on the type of personal information requested and the manner of disclosure. Subject to laws and regulations, when we receive a request to disclose information as descried above, we will require that a legal document such as subpoena or letter of inquiry, must be issued in connection with it.
请注意，您在使用我们服务时自愿发布甚至公开分享的信息，可能会涉及您或他人的个人信息甚至个人敏感信息，如您的交易信息，以及您在评价时选择上传包含个人信息的文字、图片或视频等各种形式的信息。请您在使用我们的服务时更加谨慎地考虑，是否要发布甚至公开分享相关信息。
Please note that the information you voluntarily post or even publicly share when using our services may involve personal information or even personal sensitive information about you or others, such as your transaction information, and various forms of information such as text, images or videos that you choose to upload containing personal information when posting reviews. Please consider more carefully when using our services whether to post or even publicly share relevant information.
（四）共享、转让、公开披露个人信息时事先征得授权同意的例外 Exceptions for Sharing, Transferring, and Publicly Disclosing Personal Information with Prior Authorization
以下情形中，共享、转让、公开披露您的个人信息无需事先征得您的授权同意：
Your prior authorization is not required for the sharing, transfer, or public disclosure of your personal information in the following cases:
1、与国家安全、国防安全有关的；
Relating to national security and national defense security;
2、与公共安全、公共卫生、重大公共利益有关的；
Relating to public safety, public health, significant public interest;
3、与犯罪侦查、起诉、审判和判决执行等有关的；
Relating to crime investigation, prosecution, trail and sentence enforcement, etc.;
4、出于维护您或其他个人的生命、财产等重大合法权益但又很难得到本人同意的；
For the purpose of safeguarding your or other individual’s life, property and other significant legitimate rights and interests but it is difficult to obtain personal consent;
5、其他维护公共利益的情形，例如您的信用评价信息需要被公开/共享；
Other cases of maintaining public interest, such as your credit evaluation needs to be disclosed/shared;
6、您自行向社会公众公开的个人信息；
Personal information that you disclose voluntarily;
7、从合法公开披露的信息中收集个人信息的，如合法的新闻报道、政府信息公开等渠道。但是您明确拒绝或者处理该信息侵害您重大利益的除外。
Collection of personal information from legitimate public disclosure, such as legitimate news reports, government information disclosure and other channels, except information that is refused explicitly by you or is against your significant interest if handled.
根据法律规定，共享、转让、公开披露经去标识化处理的个人信息，且确保数据接收方无法复原并重新识别个人信息主体的，我们对此类数据的处理将无需另行向您通知并征得您的同意。
In accordance with the law, if personal information that has been de-identified is shared, transferred or publicly disclosed, and if it is ensured that the recipient of the data cannot recover and re-identify the subject of the personal information, we will process such data without separate notification to you and without extra consent from you.
四、我们如何保存和保护您的个人信息 How We Store and Protect Your Personal Information
（一）个人信息的保存 Preservation of Personal Information
1、保存期限：我们只会在达成本隐私政策所述目的所需的期限内保留您的个人信息，除非法律法规有强制的留存要求，例如《中华人民共和国电子商务法》要求商品和服务信息、交易信息保存时间自交易完成之日起不少于三年。我们判断个人信息的存储期限主要参考以下标准并以其中较长者为准：完成与您相关的交易目的、维护相应交易及业务记录，以应对您可能的查询或投诉；保证我们为您提供服务的安全和质量；您是否同意更长的留存期间；是否存在关于保留期限的其他特别约定或法律法规规定。
Preservation period: We will only retain your personal information for the period necessary to achieve the purposes described in this Privacy Policy, unless there are mandatory preservation requirements under laws and regulations, such as the E-Commerce Law of the People’s Republic of China, which requires that information on goods and services and transaction information be retained for a period of not less than three years from the date of completion of the transaction. We determine the duration of storage of personal information mainly by reference to the following criteria and whichever is longer: completion of the purposes of transactions related to you, maintenance of the corresponding transaction and business records in response to your possible inquires or complaints, ensuring the safety and quality of the services we provide to you; whether you agree to a longer preservation period; and whether there are other special agreements or legal and regulatory requirements regarding the preservation period.
在超出保留期间后，我们会根据适用法律的要求删除您的个人信息，或使其匿名化处理。在您主动注销账号时，我们将根据法律法规的要求进行数据处理。
We will delete your personal information or make it anonymous for processing in accordance with the requirements of applicable law after the preservation period expires. In the event that you voluntarily cancel your account, we will process the data in accordance with the requirements of laws and regulations.
2、保存地域：我们在中华人民共和国境内收集和产生的个人信息，将存储在中国境内，但以下情形除外：法律法规有明确规定的；单独征得您的授权同意；您主动发起的跨境预定、下单、交易等个人行为（如购买国际机票、预订国际酒店等）。
Preservation location: We will store the information we collet and generate in the People’s Republic of China within the territory of China, except in the following circumstances: where explicitly provided for by laws and regulations; where your authorized consent is separately obtained; where you initiate cross-border reservations, orders, transactions and other personal actions (such as purchasing international air tickets, booking international hotels, etc.).
在上述情形中，我们会根据法律法规要求履行相应流程和义务，并要求数据接收方按照不低于本隐私政策以及其他相关的安全保密措施来处理个人信息。
In the above-mentioned circumstances, we will fulfill the corresponding processes and obligations in accordance with legal and regulatory requirements and require the data recipient to handle personal information in accordance with no less than this Privacy Policy and other relevant security and confidentiality measures.
3、终止运营：如果发生终止运营等情形，我们将会至少提前30天通知您，并在终止运营后对您的个人信息根据法律法规的要求进行处理。
Termination of operation: If the event of termination of operation, we will notify you at least 30 days in advance and dispose of your personal information according to the requirements of laws and regulations after the termination of operation.
（二）个人信息的保护措施 Protection Measures for Personal Information
1、数据安全措施 Data Security Measures
为保障您的信息安全，我们努力采取各种符合业界标准的物理、电子和管理方面的安全措施来保护您的个人信息，建立数据分类分级制度、数据安全管理规范、数据安全开发规范来管理规范个人信息的存储和使用。Gokoo通过信息接触者保密协议、监控和审计机制来对数据进行全面安全控制。防止您的个人信息遭到未经授权访问、公开披露、使用、修改、损坏或丢失。例如在您的浏览器与“服务”之间交换数据(如信用卡信息)时采用SSL加密保护技术;同时对网站本身提供https安全浏览方式;使用加密技术确保数据的保密性;使用受信赖的保护机制防止数据遭到恶意攻击;部署访问控制机制，确保只有授权人员才可访问个人信息;以及举办安全和隐私保护培训课程，加强员工对于保护个人信息重要性的认识。
To Protect your personal information, we strive to adopt various physical, electronic, and managerial security measures in accordance with industry standards to protect your personal information, establish a data classification and grading system, data security management specifications, and data security development specifications to manage the storage and use of personal information. Gokoo provides comprehensive security control of data through confidentiality agreements with information contacts, monitoring and auditing mechanisms, to protect your personal information from unauthorized access, public disclosure, use, modification, damage, or loss. For example, we use SSL encryption to protect data (such as credit card information) when exchanging it between your browser and the Service; we also provide https secure browsing on the site itself; we use encryption to ensure the confidentiality of data, we use trusted protection mechanisms to prevent malicious attacks on data; and we deploy access control mechanisms to ensure that only authorized personnel have access to personal information, we ensure that only authorized personnel have access to personal information; and hold security and privacy training sessions to raise awareness among employees of the importance of protecting personal information.
2、安全认证 Security Authentication
我们已先后通过了公安部信息安全等级保护三级认证、ISO27001信息安全认证、第三方支付行业（支付卡行业PCI DSS)数据安全标准国际认证等认证资质，并与监管机构、第三方测评机构建立了良好的协调沟通机制，及时抵御并处置各类信息安全威胁，为您的信息安全提供全方位保障。
We have successively passed the Ministry of Public Security Information Security Level Protection Level III Authentication, ISO27001 Information Security Authentication, Third Party Payment Industry (Payment Card Industry PCIDSS) Data Security Standard International authentication and other qualifications, and established a good coordination and communication mechanism with regulatory agencies and third-party assessment agencies to timely resist and dispose of all kinds of information security threats, providing a full range of information security for your information security.
3、请您知悉并理解，互联网并非绝对安全的环境，我们强烈建议您通过安全方式、使用复杂密码，协助我们保证您的账号安全。如您发现自己的个人信息泄密，尤其是您的账号或密码发生泄露，请您立即根据本隐私政策中提供的联系方式联络我们，以便我们采取相应措施。
Please note and understand that internet is not a safe environment without any risk, and we strongly recommend that you assist us in ensuring the security of your account through the use of secure methods and complex passwords. If you find that your personal information has been compromised, especially your account number or password, please contact us immediately according to the contact information provided in this Privacy Policy so that we can take appropriate measures.
4、安全事件 Security Events
在不幸发生个人信息安全事件后，我们会立即成立专项应急小组，启动应急预案，防止安全事件扩大，并按照法律法规的要求及时向您告知:安全事件的基本情况和可能的影响、我们已采取或将要采取的处置措施、您可自主防范和降低风险的建议、对您的补救措施等。我们将及时将事件相关情况以邮件、信函、电话、推送通知等方式告知您，难以逐一告知个人信息主体时，我们会采取合理、有效的方式发布公告。同时，我们还将按照监管部门要求，主动上报个人信息安全事件的处置情况。
In the unfortunate occurrence of personal information security events, we will immediately set up a special emergency response team, initiate emergency plans to prevent the expansion of security events, and inform you timely in accordance with the requirements of laws and regulations: the basic situation of the security event and the possible impact, measures we have taken or will take, recommendations you can independently prevent and reduce the risk, remedial measures for you, etc. We will promptly inform you of the event-related situation by email, letter, telephone, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to publish an announcement. At the same time, we will also take the initiative to report the disposition of personal information security incidents in accordance with the requirements of the regulatory authorities.
五、您如何管理您的个人信息 How You Manage Your Personal Information
您对您的个人信息享有以下权利:
You have the following rights with respect to your personal information:
（一）您有权访问、更正、删除您的个人信息，法律法规规定的例外情况除外。您可以通过以下方式管理您的信息:
您可以通过“我的”-右上角点击进入“设置”-“隐私管理“，进行个人信息的查阅与管理。
You have the right to access, correct, and delete your personal information, unless otherwise required by laws and regulations. You can manage your information in the following way: You can go to “Me”- “Settings”-“Privacy Management” for accessing and managing personal information.
账号信息——您可以访问、更正您账号中的个人资料及账号信息（身份认证信息除外）、支付信息、账号绑定信息等，也可以更改您的密码、添加安全信息或进行第三方账号和银行卡的解绑等，您可以通过访问网页及App在设置中执行此类操作。
Account information—You can access and correct your personal and account information (except authentication information), payment information, account binding information, etc. in your account, as well as change your password, add security information, or unbind third party accounts and bank cards, etc. You can perform such operations in the settings by visiting the webpage and App.
地址信息——您可以通过访问Gokoo网页/App页面上的“设置”—“收货地址”或“我的地址”中随时添加、更改、删除您的收货地址信息（包括收货人姓名、性别、收货地址、电话号码等）。
Address information—You can add, change, delete your address information (including the name, gender, delivery address, mobile number etc. of the recipient) any time by visiting Gokoo website/ “Settings”- “Delivery Address”/“My address” in App.
搜索浏览信息——您可以在Gokoo网页/App中访问或清除您的搜索历史记录、查看和修改兴趣以及管理其他数据。
Search and browsing information—You can access or clear your search history, view and modify interests, and manage other data on Gokoo website/ App.
订单信息——您可以通过访问“我的订单”页面查看您的所有已经完成、待付款、待售后、待评价的订单。您可以选择删除已完成的订单信息，但这样可能导致我们无法根据您的购买信息而准确提供相应的售后服务。
Order Information—you can view all your completed, pending payment, pending after-sales, and pending reviews orders by visiting “My Orders” page. You can choose to delete your completed order information, but this may prevent us from providing accurate after-sales services based on your purchase information.
评论信息——您可以通过访问Gokoo网页/App页面上的“评价”、“评价中心”访问、更正、清除您的评论内容。
Review information—You can access, correct and clear your reviews by vising Gokoo website/ “Review”, “Review Center” in App.
请您知悉，根据法律法规的要求及不同信息的技术条件需要，我们可能无法立即从系统中完全删除您所希望删除的相应信息，在此之前，我们将根据法规要求对相应信息仅进行存储并采取必要的安全保护措施方面的处理。
Please note that we may not be able to completely delete the corresponding information you wish to delete from the system immediately in accordance with the requirements of law and regulations as well as the need of technology, until then, we will only store the corresponding information and take necessary security measures in accordance with laws and regulations.
如果您无法通过上述链接管理这些个人信息，您可以随时通过本隐私政策中提供的反馈方式联系我们。我们将在15天内回复您的访问请求。
If you are unable to manage your personal information through above-mentioned means, you can contact us via the feedback methods provided by this Privacy Policy any time, we will respond to your request for access within 15 days.
（二）改变您授权同意的范围或撤回授权 Change the Scope of Your Authorization or Withdraw Your Authorization
您可以通过在Gokoo App中删除信息、更改隐私设置或者在系统中关闭设备权限功能等方式改变同意范围或撤回您的授权。
You can change the scope of your authorization or withdraw your authorization by deleting information, changing privacy settings, or turning off the device permission function and other means in Gokoo App.
您可以通过“我的”-右上角点击进入“设置”-“隐私管理”-“系统权限管理”中来操作管理及撤回您在App内设置的系统授权。
You can manage and withdraw your system authorization in App by clicking “Me”- “Settings”-“Privacy Management”-“System Permission Management”.
请您理解，当您执行上述操作后，我们将无法继续为您提供撤回同意或授权所对应的服务，但不会影响此前基于您的授权已经开展的个人信息处理。
Please understand that when you take the above-mentioned actions, we will not be able to provide you with the services for which you have withdrawn consent or authorization anymore, but if will not affect the processing of personal information that is already carried out based on your authorization.
（三）注销账号 Cancellation of accounts
您有权注销您的Gokoo账号，您可以通过访问我们App页面上的“设置”—“账号安全”——“注销账号”中进行在线操作。您注销成功后，除法律法规及相应的国家标准另有规定外，我们将删除您的个人信息或作匿名化处理。
You have the right to cancel your Gokoo account, which you can do online by going to “Settings”- “Security Center”- “Cancel Account” on our App page. After the successful cancellation of your accounts, we will delete your personal information or anonymize it, unless otherwise provided by laws, regulations and corresponding national standards.
如果您无法通过上述方式访问、更正或删除您的个人信息以及注销账号，或者如果您认为Gokoo存在违反法律的规定收集、使用您个人信息的情形，您可以通过我们的客服或通过本隐私政策提供的其他方式与我们取得联系。为了保障安全，我们可能需要您提供相应方式证明您的身份和请求的正当性，我们将在收到您反馈并验证您的身份后的15天内答复您的请求。对于您合理的请求，我们原则上不收取费用，但对多次重复、超出合理限度的请求，我们将视情收取一定成本费用。对于那些无端重复、需要过多技术手段（例如，需要开发新系统或从根本上改变现行惯例）、给他人合法权益带来风险或者非常不切实际（例如，涉及备份磁带上存放的信息）的请求，我们可能会予以拒绝。
If you are unable to access, correct or delete your personal information and cancel your account in the manner described above, or if you believe that Gokoo collects, uses your personal information unlawfully, you can contact us through our customer service or other means provided by this Privacy Policy. For security concerns, we may require you to provide appropriate means to prove your identity and the legitimacy of your request, and we will respond to your request within 15 days of receiving your feedback and verifying your request. We do not charge any fee for your reasonable requests in principle, but for repeated requests that exceed reasonable limits, we will charge cost fees as appropriate. We may deny requests that are unwarrantedly repetitive, request excessive technical means (for example, requiring the development of new systems or a fundamental change in current practices), pose a risk to others’ lawful rights, or are highly impractical (for example, involving the backup of information stored on tape)
（四）自主管理控制营销信息及定向推送 Independent Management Control of Marketing Information and Targeted push
消息推送——如您不希望收到App页面上的消息通知，可以在首次安装App时拒绝接收消息通知，或者在移动端操作系统中的“通知”中心关掉对应的通知功能。
Message push—If you do not want to receive message notifications on App page, you can refuse to receive message notification when you first install the App or turn off the corresponding notification function in the “Notification” center in the mobile operating system.
六、未成年人的个人信息保护 Protection of Personal Information of Minors
Gokoo非常重视对未成年人个人信息的保护。我们的网站和服务主要面向成人。如您为未成年人的，建议您请您的父母或监护人仔细阅读本隐私权政策及我们专门制定的《未成年人隐私政策》，并在征得您的父母或监护人同意的前提下使用我们的服务或向我们提供信息。
Gokoo values the protection of personal information of minors very much. Our websites and services aims at adults primarily, if you are a minor, we recommend you to ask your parents or guardian to read this Privacy Policy and our special Privacy Policy for Minors carefully and to use our services or provide information to use with the consent of your parent or guardian.
对于经父母或监护人同意使用我们的产品或服务而收集未成年人个人信息的情况，我们只会在法律法规允许、父母或监护人明确同意或者保护未成年人所必要的情况下使用、共享、转让或披露此信息。
In cases where we collect personal information from minors with the consent of their parents or guardians to use our products or services, we will only use, share, transfer or disclose this information as permitted by law or regulation, with the express consent of the parent or guardian, or as necessary to protect the minors.
如果我们发现自己在未事先获得可证实的父母或法定监护人同意的情况下收集了未成年人的个人信息，则会设法尽快对相关数据采取适当处理。
If we find ourselves collecting personal information from minors without prior verifiable consent from parents or legal guardians, we will take appropriate action against the data in question as soon as possible.
七、通知和修订 Notification and Revision
为给您提供更好的服务，我们的业务将不时变化，本隐私政策也将随之调整，对我们的基本情况、您的个人信息的处理目的方式种类和保存期限、您管理个人信息的方式、我们的联系方式发生变更的，我们会进行及时更新。未经您明确同意，我们不会削减您依据本隐私政策所应享有的权利。
To provide you with better services, our business may change from time to time, and this Privacy Policy will be adjusted accordingly. We will update our basic information, the type of purpose of handling your personal information and the retention period, the way you manage your personal information, and our contact information in case of any changes. We will not reduce your rights under this Privacy Policy without your express consent.
我们会通过在我们网站、移动端上发出更新版本或以其他方式提醒您相关内容的更新，也请您访问我们以便及时了解最新的隐私政策。在前述情况下，若您继续使用我们的服务，即表示同意接受修订后的本隐私政策并受之约束。
We will alert you about our updates by sending out updated versions on our website, client etc. Please check regularly in order to keep updated with our Privacy Policy. If you continue to use our services under the abovementioned circumstances, you agree to accept and be bound by this Privacy Policy as amended.
八、如何联系我们 How to contact us
您可以通过Gokoo网站（www.gokoo.com）/App上提供的在线联系方式/客服系统与我们联系；
You can contact us through the online contact/customer service system provided on the Gokoo website (e.g. www.gokoo.com);
附录Annex：
1、个人信息：指以电子或者其他方式记录的能够单独或者与其他信息结合识别特定自然人身份或者反映特定自然人活动情况的各种信息。本隐私政策中可能涉及到的个人信息包括但不限于：个人基本信息（包括姓名、电话号码、性别、住址、生日等）；个人身份信息（包括身份证、军官证、护照、驾驶证等）；网络身份标识信息（包括系统账号、IP地址、邮箱地址及与前述有关的密码、口令、口令保护答案）；个人财产信息（包括银行账号、交易和消费记录、信贷记录以及虚拟财产信息等）；个人健康生理信息（包括病症、病历、病史等）；联系人信息（包括通讯录信息、好友列表等）；个人上网记录（包括网站浏览记录、点击记录等）；个人设备信息（包括唯一设备识别码等描述个人常用设备基本情况的信息）；个人位置信息（包括行踪轨迹、精准定位信息、住宿信息等）。
Personal information: refers to all kinds of information recorded electronically or otherwise that can identify a specific natural person or reflect the activities of a specific natural person, either alone or in combination with other information. The personal information that may be involved in this Privacy Policy includes but is not limited to: basic personal information (including name, mobile number, gender, address, birthday, etc.); personal identity information (including system account number, IP address, email address and password, password, password protection answer related to the foregoing); personal property information (including bank account numbers, transaction and consumption records, credit records and virtual property information, etc.); personal health and physiological information (including medical conditions, medical records, medical history, etc.); contact information (including address book information, friend lists, etc.); personal internet records (including website browsing records, click records, etc.); personal device information (including unique device identification codes and other information describing the basic conditions of commonly used personal devices); and personal location information (including travel track, precise location information, accommodation information etc.).
2、个人敏感信息：是指一旦泄露、非法提供或滥用可能危害人身和财产安全，极易导致个人名誉、身心健康受到损害或歧视性待遇等的个人信息。本隐私政策中可能涉及到的个人敏感信息包括：个人身份认证信息（包括身份证、军官证、护照、驾驶证、学生证等）；个人财产信息（银行账号、交易和消费记录、信贷记录以及虚拟财产信息等）；其他信息（行踪轨迹、通讯录信息、住宿信息、精准定位信息等）；14周岁以下的未成年人信息。
Personal sensitive information: refers to personal information that may endanger personal and property safety if leaked, illegally provided or misused, and is highly likely to lead to damages to personal reputation, physical and mental health or discriminatory treatment, etc. The personal sensitive information that may be involved in this Privacy Policy includes: personal identification information (including ID card, officer’s license, passport driver’s license, student ID card, etc.); personal property information (bank account, transaction and consumption records, credit records and virtual property information, etc.); other information (whereabouts, address book information, accommodation information, precise positioning information, etc.)；information of minors under 14 years old.
3、Gokoo：本隐私政策中所指的“Gokoo”是指Gokoo旗下所有公司及其附属、关联公司。
Gokoo: The term “Gokoo” in this Privacy Policy refers to all subsidiaries and affiliates of Gokoo.
4、关联账号：您可以使用相同的手机号码登录Gokoo所提供的产品/服务，并授权使用您的Gokoo账号信息（如头像、昵称、收货地址），以便于我们基于关联账号向您提供一致的服务以及您进行统一管理。
Linked account: You can use the same mobile number to log in the products/services provided by Gokoo and authorize the use of your Gokoo account information (such as avatar, nickname, delivery address) so that we can provide you with consistent services based on the linked account as well as your unified management.
更新日期：2024年04月10日
Updated date:24 December 2021
生效日期：2022年02月24日
Effective date: 24 February 2022